Copyright: ®1994 McAfee Associates,Inc.


Contents
Workstation Information Contents

DOS Information

DOS Information Dialog Box

DOS Information -System Files Dialog Box

DOS Information - Environment Dialog Box

Novell Network Information

Novell Network Information Dialog Box

Novell Network Information - Configuration Dialog Box

Novell Network Information - Connections Dialog Box

Novell Network Information - Login Script Dialog Box

Microsoft Network Information

Microsoft Network Information Dialog Box

Microsoft Network Information - Configuration Dialog Box

Microsoft Network Information - Connections Dialog Box

Windows Information

Windows Information Dialog Box

Windows Information - Drivers Dialog Box

Windows Information - INI Files Dialog Box

Other

Browse Dialog Box


DOS Information Dialog Box

This dialog box displays the following DOS-related information:

Item	Description

DOS Version	Version of DOS running on your workstation.  Windows is compatible with DOS 3.1 or higher.  Compatibility with different version of DOS is not 100 percent, and some problems will only show up with particular version of DOS.

Free Memory	Free conventional memory.

Local Hard Disks	Windows will run faster when loaded on a local hard disk.  However, if Windows runs out of space on the hard disk, its performance will suffer.  Make sure there is sufficient space on the hard disk for a temporary swap file.

Disk Space Available	If you are running Windows in enhanced mode with a temporary swap file, performance can be severely degraded if the paging drive becomes nearly full.  Windows gives erratic behavior when it is low on memory.  If users are reporting a significant slowdown of Windows, check to make sure there is sufficient room on the paging drive and delete any unneeded files.  Temporary files can accumulate in the temp directory and are likely candidates for erasure.

Memory Map	Any device drivers and TSRs loaded before Windows is started will remain active in Windows.  The memory map allows you to check which devices and TSRs are loaded and the order of their location in memory.

For additional DOS information, choose any of the following options:

Choose this...	To do this...

System Files Button	To view the contents of AUTOEXEC.BAT and CONFIG.SYS.  The DOS Information - System Files dialog box displays.

Environment Button	To view the DOS environment variables.  The DOS Information - Environment dialog box displays.

Print Button	To print all DOS information, which includes the information in this dialog box as well as environment information and AUTOEXEC.BAT and CONFIG.SYS.

Related Topics

DOS Information - System Files Dialog Box

DOS Information - Environment Dialog Box


DOS Information - System Files Dialog Box

This dialog box displays the contents of AUTOEXEC.BAT and CONFIG.SYS.

TSRs, the Windows Temp Variable and the path to local directories are set in the AUTOEXEC.BAT.  Many systems also use the AUTOEXEC.BAT to load the network shells and log in to the network and/or launch Windows.

DOS device drivers are loaded in the CONFIG.SYS file. The number of file handles, disk buffers and the command interpreter are also set here.

To print these files, choose the Print button.

How HelpPlus Searches for the System Files

When you choose the System Files pushbutton in the DOS Information Dialog Box, HelpPlus looks for the system files in the directory pointed to by the COMSPEC environment variable. If HelpPlus does not find the system files in this directory, it searches the following directories in order:

1	Root directory of the path pointed to by the COMSPEC environment variable

2	Current directory

3	Windows directory (directory containing WIN.COM)

4	Windows System directory (directory containing such system files as GDI.EXE)

5	Directory containing the executable file for the current task

6	Directories listed in the PATH environment variable

7	List of directories mapped in a network

Related Topics

DOS Information Dialog Box


DOS Information - Environment Dialog Box

Windows makes a copy of the DOS environment at startup and provides it to Windows applications.  DOS applications use the original DOS environment.  Some DOS environment variables are described below.  To print the environment information, choose the Print button.

Variable	Description

WINDIR	When WIN.COM loads, it defines the WINDIR variable as the directory where it was found. Windows will look for the SYSTEM.INI and WIN.INI, as well as other INI files, in the WINDIR directory.  Other Windows parameters have defaults based on the WINDIR variable.

Path	DOS will search for programs not found in the current directory in the directories listed in the path environment variable.  Windows,  NetWare utilities and other commonly used program directories should be included.

Related Topics

DOS Information Dialog Box


Windows Information Dialog Box

Use this command to display and print Windows information that may be useful in troubleshooting.

The Windows Information dialog box displays the following Windows information:

Item	Description

Windows Version	Version of Windows running on your workstation.

Windows Mode	Windows has three modes of operation: real, standard and enhanced.  Windows' performance will differ among the three modes, especially with regard to non-Windows DOS applications.

Free Memory	Amount of available memory (conventional and extended).

Free Resources	Percentage of system resources that are available.

Swap File Size	The swapfile is where Windows stores virtual memory pages when they are bumped for other pages.  The size of the swapfile plus the amount of real (conventional plus extended) memory is the amount of memory that Windows is currently using.  Windows will always leave a certain amount of disk space on paging.

Swap File Type	Swap files can be temporary, which Windows will create and expand on the fly, or permanent, which are created by the swap file program and fixed in size.  Permanent swap files are faster than temporary swap files.

Task List	This list shows all applications that are currently running.

For additional Windows information, choose any of the following options:

Choose this...	To do this...

Drivers Button	To view the Windows drivers that are currently installed.  The Windows Information - Drivers dialog box displays.

INI Files Button	To view the contents of the SYSTEM.INI and WIN.INI files.  The Windows Information - INI Files dialog box displays.

Print Button	To print all Windows information, which includes the information in this dialog box as well as the driver information and the INI files.

Related Topics

Windows Information - Drivers Dialog Box

Windows Information - INI Files Dialog Box


Windows Information - Drivers Dialog Box

Windows communicates with the operating system through a set of drivers.  In most cases when a driver is missing, Windows will not start up.  However, with the network drivers left off, Windows will still run, but some network functions will not work correctly.

This dialog box displays the drivers that are currently installed: Display, Keyboard, Mouse, and Network.  To print the driver information, choose the Print button.

Related Topics

Windows Information Dialog Box


Windows Information - INI Files Dialog Box

Users preferences are stored in .INI files.  The two most important .INI files are SYSTEM.INI and WIN.INI.  This dialog box displays these files.

SYSTEM.INI contains the hardware-specific information needed to start up windows. All Windows system drivers, enhanced mode driver and virtual machine information is available here.  SYSTEM.INI is only read at startup; changes have no effect until Windows is restarted.

WIN.INI holds the user setup information about printers, applications, and the Windows appearance.  Many applications also write the user preference information in WIN.INI.

To print the .INI files, choose the Print button.

Related Topics

Windows Information Dialog Box


Novell Network Information Dialog Box

Use this dialog box to display and print network information that may be useful in troubleshooting.

The Novell Network Information dialog box displays the following network information:

Item	Description

User ID	Novell handles network security on the basis of user IDs.  Internally, it uses a number.  Users see the IDs as login names and full names.

Users identify themselves to the network using their login name.  Using Syscon, you can also assign the full name to the account.  The full name appears on the User ID line after the dash.

The login name identifies the user to the network for security purposes.  It can also be used to identify personal directories and personal configuration files.  The login name displays to the right of the User ID heading.

Station ID	Station ID uniquely identifies each workstation on the network.  This is also known as the physical station ID.

Network Number	Novell assigns each cable system a number to enable routing between systems.  The number shown here is the cable system that the user is attached to.

Shell	Programs make all network requests via the NETx.COM network shell. It is important to have the latest version of the network shell to support software properly.

NetBIOS	Many network programs use NetBIOS as their interface to the network.  Novell provides a NetBIOS Emulator that can be loaded on top of IPX.

DLL Versions	Applications Manager uses the Novell Windows DLL to support network functions.  Check to ensure that users have the latest version of the DLLs.

For additional network information, choose any of the following options:

Choose this...	To do this...

Network	To indicate which network you are using--Novell or Microsoft.

Configuration Button	To view the network configuration file.  The Novell Network Information - Configuration dialog box displays. Note: The network configuration file can be found only if it is in the current directory or on the search path.

If Novell network information is not available, the Configuration button is grayed.

Connections Button	To view network connection information.  The Novell Network Information - Connections dialog box displays.

Login Script Button	To view the network login script.  The Novell Network Information - Login Script dialog box displays.

Print Button	To print all network information, which includes the information in this dialog box as well as the network configuration file, login script, and connection information.

Related Topics

Novell Network Information - Configuration Dialog Box

Novell Network Information - Connections Dialog Box

Novell Network Information - Login Script Dialog Box


Novell Network Information - Configuration Dialog Box

This dialog box displays the contents of the network configuration file.  The behavior of the Novell shell can be modified by parameters within a text file named either SHELL.CFG or NET.CFG.  The Novell shell looks in the current directory for this file when it is loaded.  For Windows, it should include turning on show dots (for directory walking) and allocating 60 network file handles.

To print the file, choose the Print button.

How HelpPlus Searches for the Network Configuration Files

When you choose the Configuration pushbutton in the Novell Network Information Dialog Box, HelpPlus attempts to load NET.CFG, SHELL.CFG, or both files into the same text box.

HelpPlus first looks at HELPPLUS.INI to see if a path is present.  If no path is in the file, the program searches PROTOCOL.INI.  If the workstation is running Windows for Workgroups, the path for NET.CFG may be stored in PROTOCOL.INI.

If no path for the configuration files has been stored in the INI files, HelpPlus looks for the files in the directory pointed to by the NETCFG or COMSPEC environment variable.

If HelpPlus does not find the path for the network configuration files, it searches the following directories in order:

1	Current directory

2	Windows directory (directory containing WIN.COM)

3	Windows System directory (directory containing such system files as GDI.EXE)

4	Directory containing the executable file for the current task

5	Directories listed in the PATH environment variable

6	List of directories mapped in a network

If one file is found, only that file is displayed.  If both files are found, both files are displayed.  If no file is found, a message box asks whether you want to browse for the network configuration files using a common Open File dialog box.  If you enter the complete path of one of the files, the program attempts to open the other file in the same directory.

If one of the files can be opened, the path is saved in HELPPLUS.INI for later use.

Related Topics

Novell Network Information Dialog Box


Novell Network Information - Connections Dialog Box

This dialog box displays the information about current network connections.  To print connection information, choose Print.

Item	Description

Capture Information	Correct network printing depends on redirecting printer ports to network queues.  If you are unable to print to a network printer or if there is no output at the local printer, check the redirection information to ensure that print files are being sent to the correct destination.  Spooling options are also shown here.

Drive Mapping Table	Drive redirection is the heart of network file sharing.  Maintaining the correct drive mapping is much more complicated in the Windows multitasking environment.   "File not found" messages can indicate that the drive mappings may not be what the program expects.

Group Memberships	Groups simplify network security administration.  By granting rights to groups or making scripts dependent on group membership, you can allow many users access at once.  This list allows you to check the users in a group.

Search Drives	Since network paths can be very long, Novell saves environment space by adding a reference to the current directory of a network drive in the path DOS environment variable and then maps a drive to the desired directory.  This can cause problems if the current directory of a search drive is changed.  If the user receives a "program not found message," check that the search drives are still properly mapped.

Security Equivalences	Security equivalences grant one user all the rights of other users.  The user is equivalent to any group he or she is a member of.  Administrative users are sometimes made equivalent to supervisor to save time logging in and out.

Servers Attached	Users must establish a connection and account ID with a server before accessing any resources on that server.  Since users are limited in the number of servers they can attach to, large networks may require users to attach and detach from servers as they need resources.

Related Topics

Novell Network Information Dialog Box


Novell Network Information - Login Script Dialog Box

This dialog box displays the network login script-- the file in which a user's network configuration, especially the drive mappings, is set.

To print this file, choose the Print button.

Related Topics

Novell Network Information Dialog Box


Microsoft Network Information Dialog Box

Use this dialog box to display and print network information that may be useful in troubleshooting.

The Microsoft Network Information dialog box displays the following network information:

User ID.

Station ID.

Logon Domain--your logon workgroup.

Redirector Version.

Groups--groups on Microsoft NT Server or LAN Manager.

For additional network information, choose any of the following options:

Choose this...	To do this...

Network	To indicate which network you are using--Novell or Microsoft.

Configuration Button	To view information from the LANMAN.INI file.  The Microsoft Network Information - Configuration dialog box displays.

Connections Button	To view network connection information.  The Microsoft Network Information - Connections dialog box displays.

Print Button	To print all network information, which includes the information in this dialog box as well as the network configuration information and connection information.

Related Topics

Microsoft Network Information - Configuration Dialog Box

Microsoft Network Information - Connections Dialog Box


Microsoft Network Information - Configuration Dialog Box

This dialog box displays information from the LANMAN.INI file.

To print the information, choose the Print button.

Related Topics

Microsoft Network Information Dialog Box


Microsoft Network Information - Connections Dialog Box

This dialog box displays the information about current network connections--servers, printer ports, and network drives.

To print connection information, choose Print.

Related Topics

Microsoft Network Information Dialog Box


Browse Dialog Box

Use this dialog box to specify a path and filename.

Choose this...	To do this...

File Name	Select the desired file or type the filename and optionally the path to the file.

Directories	Choose the directories that make up the path to the file.

When you choose a directory, the display is modified so that the subdirectories contained in the chosen directory are shown in the Directories box and the files contained in the chosen directory are shown in the File Name list box.

Drives	Select another disk drive, if necessary.

List Files of Type	Select the type of files you want to display in the File Name list box.

OK button	Choose OK when you have specified the path and file and are ready to return to the previous dialog box.